There’s a lot that happens in a pub that people don’t notice — and honestly, that’s the way we like it. The small details, the quiet gestures, the habits we’ve picked up over years of looking after locals and travellers… those things sit behind the scenes, shaping the experience without needing the spotlight.
In a building that’s been welcoming people since 1859, we’ve learned that great hospitality isn’t loud. It’s warm, simple, thoughtful — and often goes unseen.
Here are a few of the little things we take pride in every day.
We Read the Room Before You Sit Down
Before menus hit the table, we’ve already worked out the mood. Big day? We’ll keep things relaxed. Celebration? We’ll bring the energy. Quiet catch-up? We’ll give you space.
Good hospitality is knowing what someone needs before they have to ask.
Your Favourite Spot? We Remember.
Regulars probably don’t realise we clock things like where they like to sit — the sunny table in the beer garden, the corner booth on a chilly night, or that barstool with the best view of the footy.
If you come often, we’ve already picked up on your habits.
We Watch the Little Signals
A half-empty pot, a fork hovering because you’re thinking about dessert, that look around the room when you’re ready to order — we see the clues.
We don’t hover, but we always keep an eye out so you’re never left waiting.
We Taste, Check, Adjust — Every Day
From the wood-fired pizza dough to the parmas to the steak jus on a Monday night, the kitchen team checks flavours from the moment prep starts.
Most people never see it, but there’s a lot of quiet pride behind every plate that leaves the pass.
We Make Sure Everyone Feels Looked After
Ken summed it up beautifully in his recent review after riding in from Ballarat:
“The friendliness and service at the pub was absolutely brilliant and personal. We were looked after extremely well… My mates had parmas and thoroughly enjoyed them.”
That’s the goal — not just serving meals, but making sure every table feels genuinely welcome.
We Work as a Team (Even When You Can’t See It)
A smooth service might look effortless, but behind the bar and inside the kitchen it’s constant communication — quick nods, hand signals, pre-empting each other before a rush hits.
Good service is teamwork you never have to notice.
We Love Familiar Faces — And New Ones Too
Whether you’ve been coming for years or it’s your first time walking through the door, we want you to feel like this is your pub.
Because it is. You’re part of the story the moment you sit down.
The Magic Is in the Small Stuff
Hospitality isn’t about big gestures — it’s about showing people that you’re glad they came in.
A clean table before you arrive.
A cold glass waiting before you ask.
A warm smile even on the busiest night.
Checking that your meal was exactly what you hoped for.
Remembering your drink next time.
All tiny things. All important.
And while you may not see every detail, you’ll feel them — in the comfort, the ease, and the quiet sense of belonging that keeps people coming back.
That’s the heart of The Courthouse.
That’s why we love what we do.
